Cancellation Policy
Last updated: 31 March 2026 · Version 2.1
Executive Summary: We understand that unexpected events happen. Our policy is designed to be fair to both parties — ensuring doctors are compensated for reserved time and patients have reasonable flexibility.
1. Cancellation by the Patient
The refund is processed to the original card within 5–10 business days.
A cancellation fee of 30% of the amount paid will be charged. The remaining 70% will be refunded to the original card within 5–10 business days.
2. Cancellation by the Doctor or Platform
In the event of cancellation by Kliniqa or the assigned doctor, the patient receives:
- ✓Full refund (100%) within 5–10 business days
- ✓Free priority rescheduling
- ✓€10 compensation voucher for a future consultation
3. Rescheduling
The patient may reschedule an appointment for free with more than 24 hours notice. Rescheduling with less than 24h notice is treated as a late cancellation under the conditions of section 1. Each appointment may be rescheduled a maximum of 2 times.
4. Cancellation Procedure
- 1Go to your Account Area at kliniqa.net/dashboard/patient
- 2Select the appointment you wish to cancel
- 3Click "Cancel Appointment" and confirm the action
- 4You will receive a confirmation email with your refund details
5. Legal Basis
This policy complies with Decree-Law No. 24/2014 of 14 February (distance contracts), EU Regulation 2016/679 (GDPR) and the Portuguese Medical Ethics Code.
6. Contact
For any questions regarding cancellations or refunds:
📧 reembolsos@kliniqa.net
📞 +351 933 496 991
Response time: maximum 48 business hours.
Have an appointment to cancel?
Go to My Account